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How to Buy the Mônica eSIM

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Have fun: Have an excellent stay and enjoy the best moments!

Frequently Asked Questions

Here you will find information to clear your doubts

Can I recharge my eSIM?

Yes, just access your account on the website monicaesim.com and make the desired recharge in real time!

Can I keep my WhatsApp number?

Yes, you will keep your WhatsApp number with all your conversations and contacts. You can use it normally.

When will I receive my eSIM?

After payment, we will send the QR-Code to your email within minutes.

Which smartphones are compatible with eSIM?

You can check if your smartphone is compatible with eSIM by clicking here.

When does the countdown for my data plan start?

The days start counting when you activate data roaming on your phone.

Therefore, the countdown of the number of days in the plan will begin when you activate the eSIM, not when you install it.

What is the amount of data included in my eSIM?

The Mônica eSIM includes data starting from 1GB up to unlimited data plans. The availability of data packages may vary depending on the destination.

You also have the option to recharge data on your eSIM and extend the days of use.

Can I use my SIM card and eSIM at the same time?

Sure! Just indicate your preference for data and/or phone line in your device settings. However, please note that while you can install multiple eSIMs, only one can be active.

When and how can I uninstall my eSIM?

When your trip comes to an end, you can easily uninstall your eSIM. Just go to your device settings and in the eSIM section, select the eSIM and click uninstall.

Is there any way to activate the eSIM without a QR code?

You can manually install your eSIM without needing a QR code. Just follow our installation guide. This comprehensive guide will walk you through, ensuring an easy and hassle-free installation process.

What are the available payment methods?

We offer a variety of convenient payment methods to ensure a seamless experience for our customers. You can make payments with Google Pay, credit cards, or Apple Pay. Choose the method that suits you best and enjoy hassle-free transactions!

My internet is slow. What should I do?

This may be a temporary issue or related to coverage/saturation in the area you are in. We recommend turning airplane mode on and off, this will force a new connection to the network and may resolve the issue! If the problem persists, our assistants will be available to help you.

My eSIM is not working. What should I do?

If you are having trouble using the eSIM, check the following steps:

1. Make sure the eSIM is installed and active on your device.

2. Check if roaming is enabled.

3. Confirm that the eSIM is set as the preferred line for mobile data.

4. Turn airplane mode on and off, this will force a new connection to the network.

Mônica eSIM, easy to buy, install, and enjoy!

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NewSky - Headquarter
163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 
Shinjuku Park Tower N30F

Phone: (81) 03-4550-1426

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